Where we deliver:
We deliver anywhere in Philippines. Our network consists of hundreds of flower shops, gift services, delivery agents and representatives. We deliver Metro Manila and Provincial same day. However if the delivery address is very remote specially very southern part of Mindanao and some other remote areas, It may take additional time for us to arrange the delivery.
Your order status:
You can inquire the status of any order by using the following options
- log into your account and see your order''s status online
- contact online support
- writing an email to info@pinasflower.com
Please have your order ID handy as our CSR will need it so as to locate your order quickly.
Delivery policy
We guarantee the same day delivery if the order is placed and paid before 1 PM (Phil time). Same day delivery may not be guaranteed some remote areas and some items. An email will be sent immediately to notify.
The availability of recipient''s phone number in order details is a mandatory requirement for order placement.
We do not commit any specific time of delivery. Delivery will be anytime on the specified delivery date.
Same Day Delivery Services
- Orders placed before 1:00 PM (Phil time) guaranteed the same day delivery unless delivery date is specified.
- Orders placed after 1:00 PM (Phil time) will be delivered the following day or on the specified date.
- If you are already placed an order and would like to amend it you can do so by contact us over the phone or via e-mail quoting your order reference number
- Once you have placed an order and it is accepted, a confirmation e-mail will be emailed to the email address you specified. If you didn’t receive a confirmation e-mail in 30 minutes after placing an order please contact us via e mail info@pinasflower.com or over the phone.
Disclaimer: Customer satisfaction is our goal. We always do our best to make our all items same as picture shown on this website. All items featured on this Web site represent the types of gifts PinasFlower.COM offers and may vary depending upon availability. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category if your requested gift is not available. Flowers may substitute with another color if requested color is not available. Basket, vase, bears, chocolate packets may vary and subject to substitute with size, color, shape, brand etc when original (shown our website) is not available in our stock. Take note we deliver almost all the places within Philippines but If the delivery address is far from our courier office (For provincial delivery) or not covered for delivery, recipient needs to pick up the item from our advised courier office. Recipient or buyer will be notified the advisory. Shipping charge still require whether its pick up or delivery since we ship item to your nearer courier office. Exact time of delivery may not possible since none of the couriers commit it. But delivery possible within the day as you specified. Further, you may request for morning or afternoon, evening delivery time. PinasFlower.com is not liable for any delayed delivery or non-delivery any items with or without any reason. In no event shall PinasFlower.com be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever. If customer not satisfied with item for any reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded. Take note, listed products in our website from different merchants. If you ordered different merchants items, delivery maybe in different time but within your specified date. But in some cases we can deliver all together even you choose different merchant products, please send us request for it.
Our courier and delivery team has FULL rights to deliver anyone aside from recipient at the specified delivery address. It is often that recipient may not available at said address but any person at the said address can accept the item and sign the delivery receipt.
Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain etc. Incomplete shipping address might cause delay delivery! If your recipient's address is incorrect, item will not be delivered and no refund will be made. PinasFlower.com reserves the rights to cancel orders at any time. Content on this site is copyrighted including text, images, logos, design.
Payment Terms:
We accept all major credit cards like Visa, MasterCard, American Express, Discover Novus, Diners Club and JCB derivative of these brands. For credit cards verification we need name as it appears on credit card and the address where credit cards are sent.
Cash Payments can be done direct to the bank and orders will be delivered as soon as possible. We also accept western union transfer, MoneyGram, Xoom, bank transfer etc. Please see here details:Payment Methods
Check Payments need clearance and verification before we deliver orders.
For Paypal user, you can compute your order with shipping fee and send the payment from your paypal account to:info@pinasflower.com, after send the payment inform us details of your order thru email: info@pinasflower.com
Refund and Return Policy:
Again, your satisfaction is guaranteed here. The utmost care and attention is given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything go wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot.
Refund:
If the order is canceled by the customer 5 days before the delivery date, customer will get full refund.
If the order is canceled by the customer 3 days before the delivery date, customer will get refund of 50% of the total amount.
If the order is canceled by the customer less than 3 days before the delivery date, no refund will be made.
Return & Replace:
If customer not satisfied with item for a valid reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded.
We will surely replace the item if you can inform us within 24 hours upon delivery of your items if :
- Faulty items.
- Items damaged in transit.
Items cannot be exchanged with any other item.
Ownership and Trademarks: PinasFlower.com and the website are owned by Fastnet Commu, Inc. with office at 12th floor, unit-10, Espana tower, Espana blvd, Manila city, Philippines. All the trademarks, product names, and company names and logos appearing on this Web Site are the property of their respective owners.